H. James Harrington’s best-selling book Business Process Improvement, sees in its best seller follow up, a hands on – step by step guide to deploying process improvement. Harrington’s book shows you how to improve your organization’s quality, productivity, and competitiveness in a thorough and systematic approach.
Harrington coupled with his co-authors provide the tools and techniques (detailed strategies, charts, forms, macros and diagrams) – to start improving your business. Covering the basics such as documenting current processes, establishing current performance the author then looks at how companies can improve through the design of new processes and improving information flows within the organisation using system enablers and key facilitators to bring about improvements.
Packed with details, charts, and information packed appendices Harrington provides both a methodical and rewarding view, mixing traditional concepts such as TQM and proven methods such as six sigma on how to deliver business improvement. Using the four pillars of Analysis, process benchmarking, process redesign, and process reengineering. The author provides a robust process of deployment developing the Organization, Documentation, Analysis, Design, Implementation, and Management of the company requiring improvement.
The book focus on each phase in detail allowing the reader to conceptualise and understand how each phase functions as part of a broader plan and for those wishing to accelerate the process in their own company.
Harrington has produced another classic, whilst its detail may put off some this is a serious book for those looking to improve their business – there are enough tools and techniques to keep you coming back to these pages time and time again.
